GRIEVANCE REDRESSAL

ORANGE BAGS is committed to providing a fair, efficient, and timely grievance redressal process for all customer complaints. In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we have established an adequate grievance redressal mechanism to address any issues you may encounter with our products or services. A designated Grievance Officer has been appointed to oversee this process and ensure appropriate resolution. If you have a complaint regarding your order, delivery, product quality, refund, return, or any other concern, you may contact our Grievance Officer at the following:

Grievance Officer: Jain Bags LLP

Email: orangebags.co@gmail.com

Phone/WhatsApp: +91 9558539156

Upon receipt of your complaint, the Grievance Officer will acknowledge it within 48 hours and make efforts to resolve the issue as quickly as possible, usually within 30 days from the date the complaint was received. All grievances will be addressed in a fair manner, and you will be updated on the status and outcome of your complaint in a timely manner. This mechanism is designed to comply with the applicable e-commerce regulations in India and ensure that your concerns are handled professionally and transparently.