RETURN & REFUND POLICY
1. Return Eligibility
Customers may request a return or refund for products that are defective, damaged, incorrectly sent, or not as described within 3 days of delivery. Returns requested beyond 3 days will not be accepted. Returned products must be unused, unwashed, with original tags, and in original packaging. Any product not meeting these conditions may be refused for return or refund.
2. Return Process and Proof Requirements
To initiate a return or refund, customers must contact ORANGE BAGS at orangebags.co@gmail.com or +91 9558539156 within the eligible return period and provide clear photographs along with an unboxing video of the product for verification. ORANGE BAGS will review the submitted evidence and determine the eligibility of the return request. Returns must be approved by our team before the product is sent back. Any product returned without prior approval from ORANGE BAGS will not be accepted or processed, and in such cases, all shipping and return transportation costs will be borne by the customer. Please note that minor color variations between the product images displayed on the website and the actual product may occur due to lighting conditions and screen display settings. Such minor variations will not be considered as valid reasons for return or refund. However, this clause does not apply in cases where the product received is defective, damaged, or materially different from the description on our website.
3. Refund or Exchange Options
For products eligible for return, customers may choose either a refund of the amount paid or an exchange for the same product or an item of equivalent value. Refunds will be processed to the original payment method within a reasonable period after the returned product is received and verified by ORANGE BAGS.
4. Return Shipping Costs
ORANGE BAGS will cover the return shipping cost for eligible returns due to products being defective, damaged or incorrect.
5. Non-Returnable/Non-Exchangeable Items
Customised, personalised, or made-to-order products are non-returnable and non-exchangeable under any circumstances, provided such terms are clearly displayed to the customer before purchase.
6. Liability for Damage in Transit
If a product is received in damaged condition due to courier handling, it will be treated as a valid return case under this policy provided the damage is reported within the specified time and proper proof is submitted.
7. Communication and Support
All return, refund, or exchange requests and related queries should be directed to orangebags.co@gmail.com or +91 9558539156. Support is available Monday to Saturday from 11:00 AM to 7:00 PM.
8. Compliance Statement
This Return & Refund Policy is provided in a clear and accessible manner in accordance with the Consumer Protection (E-Commerce) Rules, 2020, which require e-commerce entities to disclose the terms of returns, refunds, and exchanges, and not refuse returns or refund consideration for defective, deficient, or misdescribed products.